A balanced scorecard is a useful tool in management control by reviewing results in:
A) innovation and learning.
B) customer satisfaction.
C) internal process improvement.
D) financial performance.
E) All of the options listed

Question

Quizplus · Accepted Answer

A balanced scorecard evaluates an organization's performance from four perspectives: innovation and learning, customer satisfaction, internal process improvement, and financial performance, making all the options listed correct.

A Balanced Scorecard Is a Useful Tool in Management Control