Balanced scorecards give top managers:
A) a fast, but comprehensive view of the business.
B) a very detailed view of financial performance.
C) a detailed plan for internal process improvement.
D) a detailed plan for innovation and learning.
E) a detailed plan for achieving good customer service results.

Question

Quizplus · Accepted Answer

Balanced scorecards are designed to provide a quick yet comprehensive overview of an organization's performance across various dimensions, not just financial performance but also customer service, internal processes, and innovation/learning. They do not typically provide very detailed views or detailed plans for specific areas; instead, they offer a broad perspective to ensure strategic objectives are balanced and aligned.

Balanced Scorecards Give Top Managers