Which of the following characteristics does NOT accurately describe the process of total quality management?
A) Applying quality principles to all aspects of operations
B) Committing the organisation to the use of self-managing work teams
C) Developing strong customer relationship management
D) Committing the organisation to continuous quality improvement
E) Making quality principles a part of the organisation's strategic objectives

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) emphasizes applying quality principles across all aspects of an organization, developing strong customer relationships, continuous improvement, and integrating quality into strategic objectives. The use of self-managing work teams is not a defining characteristic of TQM, as TQM focuses more broadly on quality management principles and practices rather than specific organizational structures or team management approaches.

Which of the Following Characteristics Does NOT Accurately Describe the Process