A state of inconsistency between an individual's attitudes and behavior is known as
A) emotional labor.
B) emotional contagion.
C) cognitive dissonance.
D) emotional intelligence.
E) the spillover effect.

Question

Quizplus · Accepted Answer

Cognitive dissonance refers to a situation where an individual's attitudes or beliefs are in conflict with their behavior, causing psychological discomfort. They experience dissonance or inconsistency because they find it challenging to reconcile their behavior with their beliefs.

A State of Inconsistency Between an Individual's Attitudes and Behavior