The service-process matrix is based on the following two characteristics
A) degree of customization and labour intensity.
B) design specifications and delivery specifications.
C) performance specifications and degree of customization.
D) labour intensity and delivery specifications.
Correct Answer:
Verified
Q42: Which of the following in not a
Q42: If,on average,it takes 90 seconds to serve
Q44: The _ refers to the order in
Q48: The _ is the source of customers
Q49: A teacher is an example of a
A)
Q50: Which of the following is not a
Q52: Which of the following is not a
Q56: Which of the following is not a
Q57: In general,as the number of servers in
Q58: A service blueprint contains which of the
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents