Customers want to be heard and to know whether other customers agree with them, so retailers should allow customers to post reviews and ratings for the best social computing results.

Question

Quizplus · Accepted Answer

Allowing customers to post reviews and ratings enables them to share their experiences and opinions, fostering a sense of community and trust among users, which can lead to better engagement and social computing outcomes for retailers.

Customers Want to Be Heard and to Know Whether Other