________ CRM systems use social media technology and services to enable organizations to engage their customers in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent manner.
A) On-demand
B) On-premise
C) Open-source
D) Social

Question

Quizplus · Accepted Answer

Social CRM systems incorporate social media technology to facilitate interactions between organizations and their customers, aiming for mutual benefits and transparency.

________ CRM Systems Use Social Media Technology and Services to Enable