A ________ system tracks all communications between the company and the customer, the purpose of each communication, and any necessary follow-up.
A) contact management
B) product knowledge
C) sales forecasting
D) sales lead tracking

Question

Quizplus · Accepted Answer

A contact management system is designed to track all communications between a company and its customers, including the purpose of each communication and any necessary follow-up actions. This helps businesses manage their relationships with customers more effectively.

A ________ System Tracks All Communications Between the Company and the Customer