Meyer is a customer service executive. While responding to a customer complaint, he considers the customer's expectations and the customer's point of view. He writes, "Please find a document attached to this email. You can find therein the criteria for exchange and replacement of products." He uses language that is legalistic to avoid legal problems. As a best practice in business communication, which of the following should Meyer do to improve his response email?
A) Use herein instead of therein.
B) Avoid using legalistic language.
C) Write the email from his point of view.
D) Increase the formality of the language.
E) Begin his message with "Gentlemen, please find a document…"

Question

Quizplus · Accepted Answer

Using legalistic language can make communication seem impersonal and difficult to understand for the recipient. By avoiding legalistic language, Meyer can make his response more accessible and customer-friendly.

Meyer Is a Customer Service Executive