Henri has finished designing a website for the airline where he works. He now needs to test its usability. According to usability consultant Jakob Nielsen, which of the following steps should Henri take?
A) Spend ten or more hours using the site himself.
B) Observe and interview people using the site at various stages of design.
C) Compare the site to that of his employer's closest competitor.
D) Download usability testing software.
E) Hire an expert to run through the website.

Question

Quizplus · Accepted Answer

Nielsen advocates for observing and interviewing real users to understand their experiences and challenges with the site, rather than relying solely on expert reviews or extensive self-testing.

Henri Has Finished Designing a Website for the Airline Where