Lola is a sales manager at a bank. She recently received an email from a team member, Dario, requesting leave during Christmas. Though the mail was framed well, she felt as though Dario was shouting at her. Which of the following is most likely the reason for Lola's reaction?
A) sentences in green font among other text in black
B) short and brief headings
C) important sentences in all capitals
D) long, descriptive sentences
E) white space between text

Question

Quizplus · Accepted Answer

Using all capitals in written communication is often interpreted as shouting or yelling, which could explain why Lola felt that way upon reading Dario's email.

Lola Is a Sales Manager at a Bank