After a company fixes a problem, it should respond to further references
A) by emphasizing that one or two employees caused the problem.
B) with a brief statement that the situation has been handled, but should avoid giving an apology.
C) by emphasizing that the problem wasn't their fault to begin with.
D) with a brief, nondefensive statement that they handled the situation and regret the mistake.
E) with a lengthy explanation of the steps involved in fixing the problem.

Question

Quizplus · Accepted Answer

A brief, nondefensive statement acknowledging the handling of the situation and expressing regret for the mistake is professional and helps maintain trust with the public or customers.

After a Company Fixes a Problem, It Should Respond to Further