Scott Stevens is managing director for Northeastern Mutual Company, a financial services firm specializing in retirement programs, college savings programs, and life insurance services. Scott firmly believes that dress and grooming are important elements in creating a positive first impression and provides training to his account managers regarding the dress code and grooming policy. Northeastern does not allow any facial hair for men and stresses that women should pull their hair back away from their face. Research has shown that people view men with facial hair as dishonest and believe that they might be hiding something. Facial hair is also associated with criminal activity as a higher proportion of men who are arrested for violent actions have facial hair. In addition, a woman who wears their hair in a style that covers their face also has been shown to be perceived as dishonest. Scott reminds his employees to wear white shirts because the "good guys" always wear white. The Northeastern Mutual Company dress and grooming policies are an example of the importance of ______ in influencing ethical decision making.
A) corporate culture
B) opportunity
C) strong leadership
D) personal values

Question

Quizplus · Accepted Answer

The Northeastern Mutual Company dress and grooming policies are a reflection of the corporate culture that Scott Stevens has established. The company has a specific set of values and beliefs regarding appearance, which is communicated to employees through the dress code and grooming policy. This is an example of how corporate culture can influence ethical decision making. The policies in place suggest that certain physical attributes (such as facial hair) are associated with negative stereotypes and could impact how customers perceive the company's integrity. The emphasis on appearance is therefore an attempt to create a positive first impression and convey a sense of trustworthiness to potential clients.

Scott Stevens Is Managing Director for Northeastern Mutual Company, a Financial