Henry and Charlie want to create a company where their employees have a say in the processes and products that they produce. They both feel that it is important to get the opinion of people throughout the organization. They think that with their employee involvement they can improve their processes and products because they are closer to knowing the needs of the customer. Henry and Charlie use which flow of communication direction in their company?
A) lateral
B) horizontal
C) downward
D) upward

Question

Quizplus · Accepted Answer

Upward communication is when ideas and feedback flow from the lower levels of the hierarchy to the upper levels. In this scenario, Henry and Charlie are encouraging their employees to share their opinions and insights, which means the communication is moving upward from the employees to the management.

Henry and Charlie Want to Create a Company Where Their