When a project manager attempts to reduce the intensity of the conflict by smoothing over differences or interjecting humor, he or she is ___________ the conflict.
A) mediating
B) arbitrating
C) controlling
D) accepting
E) eliminating

Question

Quizplus · Accepted Answer

The project manager is controlling the conflict by attempting to reduce its intensity through smoothing over differences or using humor.

When a Project Manager Attempts to Reduce the Intensity of the Conflict