When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to _________ the conflict.
A) eliminate
B) control
C) mediate
D) arbitrate
E) encourage

Question

Quizplus · Accepted Answer

When project managers attempt to reduce the intensity of conflict by smoothing over differences or interjecting humor, they are trying to control the conflict, not necessarily eliminate it or take sides as in arbitration or mediation.

When Project Managers Reduce the Intensity of the Conflict by Smoothing