In order to keep the customer happy and to keep perceptions about performance high, it is acceptable to falsely assure customers that everything is on track, especially if you feel that the problem will be resolved soon.

Question

Quizplus · Accepted Answer

Misleading customers by providing false assurances can damage trust and credibility, leading to dissatisfaction and potential loss of business in the long run. It's better to communicate honestly and manage expectations.

In Order to Keep the Customer Happy and to Keep