Many firms now use e-mail and the Internet to promote their products instead of sending promotional literature to current and prospective customers through the mail. UPS and FedEx continue to grow, offering both overnight and ground package delivery services. As a result, the U.S. Postal Service (USPS) has lost millions of customers and billions in revenue. The USPS has challenges ahead in coping with ________ forces in the marketplace.
A) economic
B) competitive
C) legal
D) social
E) ecological

Question

Quizplus · Accepted Answer

The USPS is facing challenges due to competitive forces, as companies like UPS and FedEx offer alternative delivery services, and digital communication reduces the need for traditional mail.

Many Firms Now Use E-Mail and the Internet to Promote