Figure 9-2
-Consider Figure 9-2 above. Services can be classified by their method of delivery. Box B represents
A) equipment-based services.
B) technology-based services.
C) fee-based services.
D) people-based services.
E) nonprofit services.

Question

Figure 9-2
-Consider Figure 9-2 above. Services can be classified by their method of delivery. Box B represents
A) equipment-based services. 
B) technology-based services. 
C) fee-based services. 
D) people-based services. 
E) nonprofit services.

Quizplus · Accepted Answer

Services that are delivered through direct interaction between the service provider and the customer are classified as people-based services.

Figure 9-2 -Consider Figure 9-2 Above. Services Can Be Classified by Their