When it comes to using social media to respond to customer complaints, research by Nielsen found that 42 percent of 18- to 34-year-olds expect customer support within ________ of a question or complaint.
A)30 minutes
B)1 hour
C)8 hours
D)12 hours
E)24 hours

Question

Quizplus · Accepted Answer

Research by Nielsen indicates that 42 percent of 18- to 34-year-olds expect customer support within 1 hour of a question or complaint on social media.

When It Comes to Using Social Media to Respond to Customer