Leon works at Smith's Department Store. He has been instructed that he is allowed to match a price with a competitor's price if the customer shows them proof of the price online. Smith's management team is participating in
A)quality control.
B)transparency.
C)standardization.
D)employee equity.
E)empowerment.

Question

Quizplus · Accepted Answer

Leon is empowered by Smith's management to make decisions regarding price matching based on customer proof, which allows him to take action to meet customer needs and potentially increase customer satisfaction and loyalty.

Leon Works at Smith's Department Store