Empowerment is when ________ are authorized to make decisions to help their customers and, as a result, service quality generally improves.
A)consultants
B)middle managers
C)corporate executives
D)production control managers
E)frontline employees

Question

Quizplus · Accepted Answer

Empowerment is when frontline employees are authorized to make decisions to help their customers. This leads to improved service quality as they are at the forefront of customer interactions and can make quicker, more personalized decisions to meet their needs.

Empowerment Is When ________ Are Authorized to Make Decisions to Help