The best action to take to resolve a customer complaint is to:
A)schedule a meeting with the customer
B)pacify the customer by listening
C)exceed customer expectations
D)provide the customer with training
E)encourage the customer to join a loyalty program

Question

Quizplus · Accepted Answer

Exceeding customer expectations shows that the company values their business and is willing to go above and beyond to make things right. This can lead to a more loyal and satisfied customer in the long run. The other options may be helpful in certain situations, but exceeding expectations is generally the best approach.

The Best Action to Take to Resolve a Customer Complaint