Which of the following is a current development in customer service?
A)Salespeople are spending less time monitoring customer satisfaction.
B)Incentives are used by salespeople to personalize customer relationships.
C)The personal follow-up visit has proven to be the only effective follow-up method.
D)Extranets enhance customer service by placing regular,automated calls to customers.
E)Salespeople criticize competitors for the purpose of creating magical moments with customers.

Question

Quizplus · Accepted Answer

Incentives are being used by salespeople to personalize customer relationships. This means that salespeople are finding ways to tailor their approach to individual customers in order to make them feel more valued and appreciated. This trend is likely driven by the growing importance of customer experience in today's market, and the recognition that personalized service can lead to greater loyalty and repeat business.

Which of the Following Is a Current Development in Customer