A major impact on the effectiveness of communication in the workplace is determined by:
A) the behaviour of senior staff and the way an organisation is structured.
B) the type of background that employees have.
C) the level of education achieved by management.
D) the level of communication technologies deployed.

Question

Quizplus · Accepted Answer

The behaviour of senior staff and the way an organisation is structured have a significant impact on the effectiveness of communication in the workplace. If senior staff model and encourage open and effective communication, it sets the tone for the rest of the organization. Additionally, the way an organization is structured can either facilitate or hinder communication flow. Therefore, option A is the best choice. The other options can have an impact, but not to the extent that A does.

A Major Impact on the Effectiveness of Communication in the Workplace