When answering a telephone call, the technician should:
A) Identify his or her name and title
B) Carefully listen to the caller
C) Decide whether to forward the call to a pharmacist
D) All of the above should be performed

Question

Quizplus · Accepted Answer

When answering a telephone call, the technician should identify themselves, listen carefully to the caller, and decide whether the call needs to be forwarded to a pharmacist. These steps ensure effective communication and proper handling of the call.

When Answering a Telephone Call, the Technician Should