Which statement best describes the typical guest's response to waiting?
A) The more people waiting in line, the better value the guest expects to receive.
B) The more people waiting in line, the happier the guest expects the experience to be.
C) The more value the guest expects to receive from the service, the more patiently the guest will wait.
D) If no guests are waiting for an experience, it can't be much good.

Question

Quizplus · Accepted Answer

Studies have shown that guests are more patient with waiting if they perceive the service they will receive to be of high value. This means that the more value a guest expects to receive from an experience, the more likely they are to patiently wait for it, supporting option C. Options A, B, and D are not supported by research on guest behavior and waiting.

Which Statement Best Describes the Typical Guest's Response to Waiting