The term "guest promise" specifically refers to the advertised promise of service. If the guest does not feel that what they matches is equivalent with what was advertised than the promise was broken. A "guest guarantee" is the term used if the promise is verbal or written.

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The term "guest promise" broadly refers to the commitment or assurance given by a hospitality provider to their guests, encompassing both advertised promises and those that may be verbal or written. It is not limited to just advertised promises, and the distinction between "guest promise" and "guest guarantee" is not strictly based on whether the promise is verbal or written; both terms can be used to describe the commitment to service quality and guest satisfaction.

The Term "Guest Promise" Specifically Refers to the Advertised Promise