The broad purpose for establishing knowledge-management programs is for organisations to
A) efficiently and effectively acquire access to tacit knowledge.
B) provide consistency in good practice that leads to better customer experiences and a competitive advantage.
C) share the existing knowledge in the organisation.
D) transfer knowledge from inside to outside the organisation.

Question

Quizplus · Accepted Answer

The broad purpose of establishing knowledge-management programs is to provide consistency in good practice that leads to better customer experiences and a competitive advantage. While efficient and effective acquisition of tacit knowledge and sharing existing knowledge can be benefits of a knowledge-management program, the ultimate goal is to improve organizational performance and create a competitive edge. Transfer of knowledge from inside to outside the organization may occur as a byproduct, but it is not the primary goal.

The Broad Purpose for Establishing Knowledge-Management Programs Is for Organisations