Empathy refers to:
A) being supportive, non-judgemental and assertive.
B) the ability to understand how the other person feels.
C) supporting the other's point of view and giving feedback.
D) recognising and responding to the rational aspect in messages.

Question

Quizplus · Accepted Answer

Empathy is the ability to understand how the other person feels, and this is exactly what option B states. Option A describes characteristics of a supportive communication style, option C describes active listening, and option D refers to responding to the logical content of messages, none of which fully capture the essence of empathy.

Empathy Refers To