Empathy is particularly important in active listening as it
A) lets the speaker know that the listener has heard.
B) shows the speaker that the listener knows how the speaker feels.
C) empowers the speaker to find their own solutions, even as they are speaking.
D) all of the above.

Question

Quizplus · Accepted Answer

Empathy is essential in active listening as it serves a variety of purposes. Firstly, it enables the speaker to know that their message has been heard and understood. Secondly, it demonstrates to the speaker that the listener understands how they feel, which can assist in fostering trust and openness. Thirdly, by empathising with the speaker, the listener creates an atmosphere in which the speaker is empowered to discover their own answers, even as they talk. Therefore, option D is the correct answer since all of the options are valid explanations for why empathy is crucial in active listening.

Empathy Is Particularly Important in Active Listening as It