If the verbal message does not match the nonverbal communication, there is a tendency to believe the verbal part of the message.

Name: If the verbal message does not match the nonverbal communication, there is a tendency to believe the verbal part of the message.
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Question

Quizplus · Accepted Answer

When verbal and nonverbal communication are contradictory, people tend to believe the nonverbal signals over the verbal message. Nonverbal communication is considered to be more reliable and truthful than spoken words in such situations.

If the Verbal Message Does Not Match the Nonverbal Communication