'I can imagine how upsetting that must have been' is a way to:
A) create empathy by reflecting and mirroring.
B) set aside one's own points and feelings.
C) actively listen.
D) challenge and encourage the parties in a conflict.

Question

Quizplus · Accepted Answer

Saying "I can imagine how upsetting that must have been" is a way of validating the other person's feelings and showing empathy. It demonstrates active listening and reflecting on what the other person is saying.

'I Can Imagine How Upsetting That Must Have Been' Is