Enabling customers to communicate perceptions of a product on Twitter and then continue the same conversation in a text message thread or on a phone call is an example of omni-channel customer service.

Question

Quizplus · Accepted Answer

This statement is true as it describes a seamless customer service experience across multiple channels, which is the essence of omni-channel customer service. Customers can tweet about their perceptions of a product, and then continue the same conversation over a text message or a phone call, without having to repeat their issues or concerns. This provides a consistent and personalized experience, which can help build customer loyalty and satisfaction.

Enabling Customers to Communicate Perceptions of a Product on Twitter