If a customer is upset and communicates in outbursts, it is acceptable for a customer service representative to react emotionally.

Question

Quizplus · Accepted Answer

It is not acceptable for a customer service representative to react emotionally, even if the customer is upset and communicates in outbursts. It is important for the representative to remain calm and professional in order to effectively address the customer's concerns and find a solution to the problem.

If a Customer Is Upset and Communicates in Outbursts, It