Because customers have different needs and expectations, the key to distributive fairness in service recovery is to
A)listen to the customer.
B)contact a supervisor quickly.
C)estimate the damage.
D)provide a fair solution.
E)resolve the problem quickly.

Question

Quizplus · Accepted Answer

Listening to the customer allows the service provider to understand their needs and expectations, which is essential for providing a fair solution.

Because Customers Have Different Needs and Expectations, the Key to Distributive