An excellent, inexpensive, and readily accessible method for assessing customers' service expectations is
A)customer complaints.
B)syndicated data services.
C)employee empowerment programs.
D)distributive fairness analysis.
E)management by objective programs.

Question

Quizplus · Accepted Answer

Customer complaints provide direct insight into areas where a business's service does not meet customer expectations, making it an excellent, inexpensive, and readily accessible method for assessing these expectations.

An Excellent, Inexpensive, and Readily Accessible Method for Assessing Customers