When the delivery of a service fails to meet customers' expectations, a ________ gap exists.
A)service
B)knowledge
C)standards
D)production
E)procedural

Name: When the delivery of a service fails to meet customers' expectations, a ________ gap exists. A)service B)knowledge C)standards D)production E)procedural
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Question

Quizplus · Accepted Answer

A service gap occurs when there's a difference between customer expectations for the service and the actual service delivered.

When the Delivery of a Service Fails to Meet Customers