As she listens to her customer, Katlin refrains from evaluating the message and tries to see the customer's point of view.What kind of listening is Katlin displaying?
A)evaluative
B)participative
C)marginal
D)active
E)responsive

Question

Quizplus · Accepted Answer

Katlin is displaying active listening, where she is fully engaged in listening to the customer without evaluating or judging the message. She is trying to understand the customer's point of view, which is the basis of active listening.

As She Listens to Her Customer, Katlin Refrains from Evaluating