According to the sales netiquette checklist, which one of the following is correct:
A)It is okay to use first name of the recipient especially if it's the first time emailing them
B)For highly formal email correspondence, use a letterhead
C)You can be informal with international emailing with your client
D)You should always include all of the previous emails in your reply to a specific email
E)Use apathy as much as possible before pressing the send button

Question

Quizplus · Accepted Answer

Using a letterhead adds a professional touch and creates a formal tone for the email correspondence. Option A is incorrect because it's considered more respectful to use a formal title and last name, especially in a business setting. Option C is incorrect because it's important to research the cultural norms and etiquette of the recipient's country to ensure that you are not unintentionally being disrespectful. Option D is incorrect because including all previous emails in a long email chain can be overwhelming for the recipient, and it's better to summarize the conversation or provide context if necessary. Option E is incorrect because apathy means lack of interest, enthusiasm or concern, but in business communication, one should show interest and concern for the recipient's needs and concerns.

According to the Sales Netiquette Checklist, Which One of the Following