In a meeting with colleagues, Tom was presenting his ideas for gathering detailed information on customers. Tom feels strongly that having detailed profiles of each customer will dramatically increase sales; however, while the general reception of Tom's ideas were positive, several concerns were expressed over privacy. In a later report, Tom made no mention of these concerns. It is possible that during the meeting, Tom was ________.
A) listening selectively
B) perceiving selectively or defensively
C) listening deceptively
D) demonstrating arrogance
Correct Answer:
Verified
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