In order to use IM more effectively and efficiently for business communication, you should ________.
A) learn to carry on multiple IM conversations at a time
B) use IM for most lengthy and complex messages
C) not send confidential information using IM if you are not on a secure system
D) restrict the use of IM largely to messages of a personal nature

Question

Quizplus · Accepted Answer

IM is not a secure channel for communication, so sensitive or confidential information should not be sent through it unless you are on a secure system. Options A and D are not suitable as they suggest using IM for personal conversations, whereas IM is mostly used for business communication. Option B is also not suitable as it suggests using IM for lengthy messages, which can be time-consuming and ineffective.

In Order to Use IM More Effectively and Efficiently for Business