Which of the following is TRUE regarding social media and other communication technologies in a social media environment?
A) Companies should limit their online presence to prevent online attacks and malicious campaigns.
B) Customers who feel they have been treated unfairly like these sites because they can use the public exposure as leverage.
C) Companies should respond to each and every rumour or negative information that appears in social media.
D) Customers that voice their negative opinions in a social media environment can easily be erased from the sites.

Question

Quizplus · Accepted Answer

Customers who feel they have been treated unfairly like social media sites because they can use the public exposure as leverage. However, companies should not limit their online presence but rather actively engage with their customers and respond to any negative comments or feedback in a professional and timely manner. It is not necessary to respond to every rumor or negative information, but companies should address any legitimate concerns or complaints. Negative opinions cannot easily be erased from social media sites, as these platforms prioritize user-generated content and may even amplify negative comments.

Which of the Following Is TRUE Regarding Social Media and Other