A negative message using the ________ approach opens with the bad news, proceeds to the reasons for the situation or the decision, and ends with a positive statement aimed at maintaining a good relationship with the audience.
A) personal
B) indirect
C) formal
D) direct

Question

Quizplus · Accepted Answer

The direct approach in communication starts with the main point or bad news first, followed by the explanation and a positive note to maintain a good relationship, which is described in the question.

A Negative Message Using the ________ Approach Opens with the Bad