In a claim letter, the opening should ________.
A) specify a deadline for action
B) clearly indicate how denial of the claim will lead to unfavorable consequences for the individual or organization
C) outline the problem
D) reflect how a successful resolution of the situation will repair or maintain a mutually beneficial working relationship

Question

Quizplus · Accepted Answer

The opening of a claim letter should outline the problem that needs to be addressed. This helps to clearly communicate the issue and ensure that the reader understands the purpose of the letter from the beginning. While specifying a deadline, outlining consequences, and reflecting on the potential impact on a relationship may be important components of the letter, they should come later in the communication.

In a Claim Letter, the Opening Should ________