To overpromise and underdeliver to a customer is an example of a(n)_____.
A)enhancer
B)service motivator
C)service quality
D)service strategy
E)detractor

Question

To overpromise and underdeliver to a customer is an example of a(n)_____.​
A)​enhancer
B)service motivator​
C)service quality
D)service strategy​
E)detractor​

Quizplus · Accepted Answer

To overpromise and underdeliver to a customer is a common way to make them unhappy and dissatisfied with the service or product, which can lead to negative word-of-mouth and ultimately harm the company's reputation. It is considered a detractor in terms of customer service.

To Overpromise and Underdeliver to a Customer Is an Example