
Which of the following is true of open-end questions?
A) These questions limit the customer's response to one or two words and are used to confirm or clarify information gleaned from responses to previous questions.
B) These questions ask customers to choose from two or more options and are used in selling to discover customer preferences and move the purchase decision process forward.
C) These questions are designed to penetrate below generalized or superficial information to elicit precise details for use in needs discovery and solution identification.
D) These questions are designed to go beyond generalized fact finding and uncover prospects' perceptions and feelings regarding existing and desired circumstances and potential solutions.
E) These questions are designed to let customers respond freely and encourage the customer's thought processes.
Correct Answer:
Verified
Q13: The purpose of trust-based sales communication is:
A)to
Q15: Which of the following is an example
Q16: Sales aids such as samples,brochures,graphs,and comparative charts
Q17: In order to collect important information concerning
Q19: In the context of sales communication,which of
Q20: A discussion or presentation that jumps around
Q21: Which of the following is a true
Q22: Which of the following is a difference
Q23: Which of the following is true of
Q52: The purpose of sales communication is to
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