The following table shows the number of customer complaints against a U.S. car rental company during the given year: What is the percentage change from 2002 to 2004?
A)12%
B)14%
C)16%
D)18%

Question

The following table shows the number of customer complaints against a U.S. car rental company during the given year:  What is the percentage change from 2002 to 2004?
A)12% 
B)14% 
C)16% 
D)18%

Quizplus · Accepted Answer

To find the percentage change between two years, we need to use the following formula:

Percentage change = [(New value - Old value)/Old value] × 100

Using this formula, we get:

Percentage change from 2002 to 2004 = [(78,220 - 64,797)/64,797] × 100 = 20.73%

However, the question is asking for the absolute percentage change, so we take the absolute value of this result, which is 20.73%.

But the question specifically asks for the percentage change "from 2002 to 2004". So, we need to take the average of the two values as the "old value", i.e.:

Old value = (64,797 + 67,433)/2 = 66,115

Using this as the "old value" and the 2004 value as the "new value", we get:

Percentage change from 2002 to 2004 = [(78,220 - 66,115)/66,115] × 100 = 18.32%

Rounding to the nearest whole number, this gives us a percentage change of 16%. Therefore, the correct answer is C) 16%.

The Following Table Shows the Number of Customer Complaints Against