An operations manager is NOT likely to be involved in:
A) the design of goods and services to satisfy customers' wants and needs.
B) the quality of goods and services to satisfy customers' wants and needs.
C) the identification of customers' wants and needs.
D) work scheduling to meet the due dates promised to customers.
E) maintenance schedules.

Question

Quizplus · Accepted Answer

Operations managers are responsible for managing the operations of a business, which includes production, maintenance, quality control, and scheduling. However, identifying customers' wants and needs is typically the responsibility of marketing or sales departments.

An Operations Manager Is NOT Likely to Be Involved In