The customer may participate in the design of, and in the delivery of, services.

Name: The customer may participate in the design of, and in the delivery of, services.
Brand: Quizplus
Rating: 4.7 (35 reviews)

Question

Quizplus · Accepted Answer

Many service providers welcome and encourage customer participation in the design and delivery of services, as this can lead to better alignment with customer needs and improved customer satisfaction. This approach is often referred to as co-creation or co-production of services.

The Customer May Participate in the Design Of, and in the Delivery